Shipping & Returns

FREE SHIPPING ON ALL ORDERS IN THE US

We don't want to keep you waiting.  Depending on the time of day your order is placed, location, and time of year, your order can arrive in 2-3 days with Expedited Shipping and 3-5 days with Free Shipping.

NOTE: As a result of COVID-19, our shipping times may be delayed.  We are trying our best.  Thank you for your understanding and patience!

US ORDERS

Choose from Free or Expedited shipping options during checkout. For your convenience, a tracking number and link will be sent to the email address on your order. Please enter your email address carefully to ensure receipt of key notifications.

INTERNATIONAL ORDERS

Due to the bulky shipping size and weight of our products, we are not currently offering shipping outside of the US.  We hope to expand our sales soon.

RETURN POLICY

Unless otherwise specified, new items in their original packaging, including carry bag and storage straps may be returned within 60 days of purchase for a refund, less $10 restock fee per order. If the return is the result of our error, such as shipping an incorrect item, we will provide return shipping at no cost.

We are happy to exchange most items for a different size; all returns or exchanges must be done within 60 days of order date. Send exchange or return items to the following address:

ATTN: GORILLA MATS RETURNS
1 Progress Drive Suite 7
Dover, NH 03820

Ship via USPS or UPS and please include your name, order number, and a brief note inside the box detailing your request so we can take care of you.

Please clean your mat, roll up with the logo facing out (dots facing in), and secured with the two Velcro straps, before placing in the carry bag.

Gorilla Mats that are received dirty or damaged during shipping will incur additional fees.

That's it...no hassle's and no RMA's, just send them back and we'll take care of the rest!

Allow up to two weeks to receive refunds.  This time period includes the return ship time, processing your return and initiating a refund. 

DISCOUNTS AND OFFERS

From time to time, we may offer special pricing, discounts or coupon codes. These discounts may not be combined and are not be used with wholesale purchases unless specified otherwise.